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If you’re having trouble pairing your devices or keeping them connected, here are a few steps to try first.

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Devices won’t pair initially

The biggest cause of initial pairing issues we see is starting the pairing process on both devices. This puts both devices into “searching” mode and neither one is “discoverable”. Only begin the pairing process on the device you wish to be Primary. Aside from the above, make sure:
  1. Your devices are running the same version of the Uplift Capture app
  2. Your devices are signed into the same Uplift account
  3. Your devices are on the same WiFi network

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Devices disconnect during a session

This often occurs due to an unstable network connection. To ensure the most stable connection:
  • Prefer strong WiFi over cellular network connection.
  • When using a mobile hotspot, place the hotspot equidistant between devices.
There may also be times you just don’t have a stable connection. That’s OK! Uplift Capture can run in offline mode, which allows you to take all videos, save them to the device, and upload them for processing once you’re somewhere with a good connection. Please review our “Capturing without a network connection” article for guidance on how to capture offline.